Reviews

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            "displayName": "Carl Baehner"
        },
        "reviewReply": {
            "comment": "Thank you, Carl! We appreciate your kind words about our team's professionalism and approachability. We look forward to welcoming you back!",
            "updateTime": "2026-05-01T03:51:40.981740Z"
        },
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        "reviewId": "AbFvOqklAMEZSNgXXuyf4ct5R6yBXtZeNOy5rbxfED4M32RrD9yLBZg2iVxULKkKjDdSkH3xUT8EKw",
        "__v": 0,
        "comment": "Everyone was very PROFESSIONAL and PERSONABLE,  I shall return.",
        "createTime": "2026-04-30T21:48:09.535077Z",
        "location": "65f36d84c7fb1ad955d5634f",
        "name": "accounts\/117162998454473371158\/locations\/9708036602164691479\/reviews\/AbFvOqklAMEZSNgXXuyf4ct5R6yBXtZeNOy5rbxfED4M32RrD9yLBZg2iVxULKkKjDdSkH3xUT8EKw",
        "starRating": 5,
        "updateTime": "2026-04-30T21:48:09.535077Z"
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    {
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            "displayName": "Ed Manguiat"
        },
        "reviewReply": {
            "comment": "Thank you, Ed! We're glad you had a great experience with Tyler and our team while visiting your family. It's wonderful to hear that we could help with your hearing aid issue. We look forward to seeing you again during your next visit!",
            "updateTime": "2026-04-24T03:40:32.162406Z"
        },
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        "reviewId": "AbFvOqlNoMOeBtJDpwmrsjzWFoNujrs9-2NtfWLNKsydyV1prwM7M-hXoeUNNJywYhoHl3mDE0qR4w",
        "__v": 0,
        "comment": "I am in from California visiting our son, DiL and our 4 month old grand daughter. I had an issue with my Starkey Edge AI hearing aid.  It was unusable.   Found US Hearing Aid via the Starkey site.  Made an appointment (which was very easy to do via the US Hearing website).  Went in and was treated like we were long time customers. We were greeted very warmly.  Tyler was wonderful and fixed my issue.   They are my Starkey go to when I visit my grand daughter.  Thank you Tyler and staff.",
        "createTime": "2026-04-23T19:55:54.734413Z",
        "location": "65f36d84c7fb1ad955d5634f",
        "name": "accounts\/117162998454473371158\/locations\/9708036602164691479\/reviews\/AbFvOqlNoMOeBtJDpwmrsjzWFoNujrs9-2NtfWLNKsydyV1prwM7M-hXoeUNNJywYhoHl3mDE0qR4w",
        "starRating": 5,
        "updateTime": "2026-04-23T20:28:10.502726Z"
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            "displayName": "Sharon Davis"
        },
        "reviewReply": {
            "comment": "Thank you, Sharon! We appreciate your kind words about our cleanliness and professionalism. It's wonderful to hear that you would recommend us to others!",
            "updateTime": "2026-04-24T03:40:31.164110Z"
        },
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        "__v": 0,
        "comment": "Very clean very courteous and very professional I would offer it to anyone",
        "createTime": "2026-04-23T19:44:47.385748Z",
        "location": "65f36d84c7fb1ad955d5634f",
        "name": "accounts\/117162998454473371158\/locations\/9708036602164691479\/reviews\/AbFvOqmNpuxpdwvICbx1GBOMjASm-1-MGRwo2FDmvUU3DrQKWE6zvYrLvaCX913rQL8uh30W46vE_A",
        "starRating": 5,
        "updateTime": "2026-04-23T19:44:47.385748Z"
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            "displayName": "Robert Burke"
        },
        "reviewReply": {
            "comment": "Thank you, Robert, for your feedback. We appreciate your support!",
            "updateTime": "2026-04-17T03:47:14.923096Z"
        },
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        "__v": 0,
        "createTime": "2026-04-16T20:04:00.170640Z",
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        "starRating": 5,
        "updateTime": "2026-04-16T20:04:04.798925Z"
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            "displayName": "Marshall Cobb"
        },
        "reviewReply": {
            "comment": "Thank you, Marshall! We're glad to hear that Dr. Thomas provided you with clear explanations and that you had a positive experience in our clean and accommodating office. Your satisfaction means a lot to us!",
            "updateTime": "2026-03-27T03:45:34.135085Z"
        },
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        "__v": 0,
        "comment": "Dr. Thomas did an amazing job explaining every aspect of my hearing condition as well as walking me through any and all possible procedures\/remedies if I so choose.\nExtremely clean and sanitized office. All staff were very nice and accommodating. Exactly what I was searching for.",
        "createTime": "2026-03-26T20:09:04.681461Z",
        "location": "65f36d84c7fb1ad955d5634f",
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        "starRating": 5,
        "updateTime": "2026-03-26T20:09:04.681461Z"
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            "displayName": "Rona Revels"
        },
        "reviewReply": {
            "comment": "Thank you, Rona! We're glad to hear Lauren was helpful in showing you how to clean your hearing aids effectively. Your feedback is appreciated!",
            "updateTime": "2026-03-18T03:46:36.332279Z"
        },
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        "reviewId": "AbFvOqmaPlTIVZqtmc1rR5vpxf78arZdPLCvpyPVO3LC3oIAbQlARv5DQ5G3oIgF3ua2e4YDE4MX",
        "__v": 0,
        "comment": "Lauren was great today.  She demonstrated how to clean the hearing aids so they are used effectively.",
        "createTime": "2026-03-17T23:49:56.093576Z",
        "location": "65f36d84c7fb1ad955d5634f",
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        "starRating": 5,
        "updateTime": "2026-03-17T23:49:56.093576Z"
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            "displayName": "Mickie Thomason"
        },
        "reviewReply": {
            "comment": "Thank you, Mickie! We're so glad to hear you found our staff knowledgeable and kind. Your support means a lot to us!",
            "updateTime": "2026-02-27T03:49:45.786124Z"
        },
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        "starRating": 5,
        "comment": "I find the staff very knowledgeable and kind.  They are great!!!",
        "createTime": "2026-02-26T20:58:27.434264Z",
        "updateTime": "2026-02-26T21:39:12.558445Z",
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            "displayName": "steve helton"
        },
        "reviewReply": {
            "comment": "Thank you, Steve! We appreciate your feedback and are glad to hear that our team is attentive to your concerns.",
            "updateTime": "2026-02-27T03:49:44.758935Z"
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        "starRating": 5,
        "comment": "Always attentive to my concerns.",
        "createTime": "2026-02-26T17:53:32.163958Z",
        "updateTime": "2026-02-26T17:53:32.163958Z",
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            "displayName": "Germarish Briscoe"
        },
        "reviewReply": {
            "comment": "Thank you, Germarish, for your kind words about our friendly staff and for sharing your wonderful experience!",
            "updateTime": "2025-11-10T02:51:22.464249Z"
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        "starRating": 5,
        "comment": "Great staff very friendly. Wonderful experience",
        "createTime": "2025-11-09T15:01:11.204095Z",
        "updateTime": "2025-11-09T15:01:11.204095Z",
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            "displayName": "Emory Blackard"
        },
        "reviewReply": {
            "comment": "Thank you, Emory, for your feedback! We're glad to hear everything went well.",
            "updateTime": "2025-11-07T02:57:05.249595Z"
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        "starRating": 5,
        "comment": "All went well.",
        "createTime": "2025-11-06T14:19:36.620355Z",
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            "displayName": "Joseph Macchia"
        },
        "reviewReply": {
            "comment": "Thank you, Joseph, for your 5-star rating! We appreciate your support.",
            "updateTime": "2025-11-10T20:17:36.641128Z"
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        "createTime": "2025-10-30T21:26:42.313063Z",
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            "displayName": "Val Bee"
        },
        "reviewReply": {
            "comment": "Thank you, Val, for your 5-star rating! We appreciate your support and look forward to serving you again.",
            "updateTime": "2025-11-10T20:18:20.056428Z"
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            "displayName": "Sandy Seabrook"
        },
        "reviewReply": {
            "comment": "Thank you, Sandy! We appreciate your kind words!",
            "updateTime": "2025-10-15T14:37:52.137943Z"
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        "starRating": 5,
        "comment": "The best   Thank you for the coffee NICOLE",
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            "displayName": "Cheryl Knoy"
        },
        "reviewReply": {
            "comment": "Thank you, Cheryl, for your 5-star rating! We appreciate your support and look forward to serving you again.",
            "updateTime": "2025-10-15T14:39:45.403639Z"
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            "displayName": "James Bretz"
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        "reviewReply": {
            "comment": "Thank you, James, for your 5-star rating; we truly appreciate your support!",
            "updateTime": "2025-10-15T14:43:46.622271Z"
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            "displayName": "Rosa Castro"
        },
        "reviewReply": {
            "comment": "Thank you for your feedback; we appreciate your kind words about our team and are glad to know you found the service satisfactory.",
            "updateTime": "2025-08-01T15:51:03.895073Z"
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        "starRating": 5,
        "comment": "Nicole from the front desk was such a sweetheart. I went to have my ears checked since I felt discomfort and a sense of my eardrum being like inflamed. The Dr verified my ears and explained everything in detail. Answered all my questions and even did an hearing exam. He was super kind and they both made me feel very welcomed. I was in and out in no time. Overall exellent experience and will definately be back.",
        "createTime": "2025-07-31T14:26:02.373254Z",
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            "displayName": "Sheila Gill"
        },
        "reviewReply": {
            "comment": "Thank you, Sheila, for your wonderful feedback! We're glad to hear that scheduling was easy and that you had a prompt and informative experience. Your satisfaction means a lot to us!",
            "updateTime": "2025-06-20T15:04:26.473404Z"
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            "comment": "Thank you for your feedback, Duane! We appreciate your kind words. Do keep in mind that when you invest in hearing treatment, it not only includes the devices themselves but years of included service so we can adjust the hearing aids over time as your hearing progressively changes (also includes your visits, cleanings, etc!).",
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            "comment": "Thank you, Diane! We appreciate your kind words and are glad to hear that our staff has been helpful and informative.",
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            "comment": "Thank you, Julio! We're so glad we could help. We appreciate your kind words and are grateful for your support.",
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            "comment": "Thank you, Sharon! We truly appreciate your kind words.",
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            "comment": "Thank you so much, Standley! We appreciate your kind words and are thrilled to hear that you had a positive experience with us!",
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            "comment": "Thank you so very much for this review, Natividad. We really appreciate that you took the time to let other know about your experience in our Merrill Road clinic. Thanks!",
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            "comment": "Thank you for letting others know about the quality care you have received at our clinic. Please do not hesitate to contact your provider to assist in any way. As with all cellular phone connected hearing aids, updates by the phone manufacturer to the software the phone utilizes can be an issue but our app development team is consistently making changes to our app to work with the changes made by the phone manufacturers. Please do not hesitate to contact us, though, as we would be more than happy to assist in any way we can to try and help. Thank you, Corey, for your review!",
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            "comment": "We appreciate the five star rating, Sam. Thank you!",
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            "comment": "Thanks, Cathy, for the five star rating for our clinic!",
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            "comment": "Lance-We are thrilled to hear that your experience in our clinic was your best in so many years wearing hearing aids. Thank you for letting others know and for the five star rating!",
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            "comment": "Jim-We really appreciate you letting others know you had a great experience with Tim in our Merrill Road clinic. Thank you!",
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            "comment": "Thank you so very much, Jerry, for the five star review for Tim and Lori at our Merrill Rd clinic. We are happy to hear you have been so well taken care of!",
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            "comment": "Another five star review. Thank you John!",
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            "comment": "Thank you for your review, Anne!",
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        "comment": "When my mom was in rehab they lost her hearing aids. Lori went above and beyond to help us get reimbursed so that she could get another pair of hearing aids. Everyone has been so friendly and helpful as well as professional in helping us through this ordeal.",
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            "comment": "Thank you for taking the time to leave us a review, Jackie - we are happy you are pleased with the new rechargeable hearing aides! Please let us know how we could earn that extra star.",
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            "comment": "Patty, thank you for taking the time to leave us a review. We apologize for the experience you had, and want to invite you into the office for a clean and check on your hearing aids. We will reach out to set up a time that works with your schedule. Thank you!",
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