What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

woman with ipad background

Customer Reviews

Came in late afternoon when my hearing aid stopped working.. No waiting. Provider cleaned and checked hearing aid, and determined that it needed to be sent for repair. Patient service coordinator packed up the hearing aid and said she would personally drop it off at UPS first thing in the...

Jon Wick, on Google

Alway take me either a little early, or within a couple of minutes of my appointment time. Tim is professional, and efficient. He always has suggestions for taking care of my hearing aids, and my overall hearing. His receptionist is great!

Jerry Rigdon, on Google

Everything was explained clearly and showed me how to wear my hearing aid. The cost was reasonable with my insurance coverage for the balance of cost.

Alan Cordova, on Google

The staff at your office is fantastic and I like my hearing aids very much. I must say however, that the online app that allows me to access many of the features of my hearing sids, leaves much to be desired. It is very hard to get the app to...

Corey Wolf, on Google

I was very impressed that the staff was able to squeeze me in , since I couldn’t hear at all and I was happy to see a new face and given items to clean my ear pieces. I felt that before , the guy that was there even though he...

Natividad Rivera, on Google

Schedule Your Free Consultation

Schedule Now